Terms, cancellation and refunds

Rankiew is operated by Matheus de Magalhaes Franco LTDA (trading as Matheus Franco Produções), Brazilian company registry (CNPJ) 42.173.373/0001-04. Questions or requests can be sent to contato@rankiew.app.

Rankiew is a movie curation platform: you create lists, add movies and share them with other people. Creating an account, creating lists (with up to 10 movies) and sharing are all free.

We optionally offer a Premium, that removes the per-list movie limit and unlocks collaborative lists, more clubs and exclusive stickers. Current prices and plans are always listed on /premium.

Clubs are shared spaces between people. Whoever creates a club is responsible for running it and for its invite code. Offensive messages, spam and illegal content are prohibited and may be reported and removed, and accounts may be suspended. Joining clubs is free; free accounts can create 1 club and the Premium plan up to 5.

The Premium subscription is recurring and renews automatically at the end of each period (monthly, annual or another period shown at purchase) until you cancel. Who bills you depends on where you subscribed: the website uses Stripe, and the apps use the App Store (Apple) or Google Play. Premium applies to your Rankiew account everywhere, no matter where it was purchased.

Cancellation and refunds are always handled in the same place where the subscription was purchased:

• On the website: payment is processed by Stripe. You cancel on the plans page and request a refund by email, as described below.
• In the iPhone/iPad app: payment is made through Apple (App Store). Cancellation and refunds are handled by Apple.
• In the Android app: payment is made through Google Play. Cancellation and refunds are handled by Google.

You can cancel your Premium subscription at any time, directly through the platform, on the /premium → “Manage subscription” (opens the Stripe portal). Cancelling stops automatic renewal; Premium access remains active until the end of the period you already paid for.

If you subscribed through the app, Rankiew cannot cancel it for you. That is because billing is made, stored and controlled by Apple or Google: they are responsible for the payment, we neither receive nor have access to your card or store account data, and only the store can stop the renewal. Cancelling on the Rankiew website or inside the app does not end a store subscription. How to cancel:

• Apple: how to cancel a subscription
• Google Play: how to cancel a subscription

Important: uninstalling the app or deleting your Rankiew account does not cancel a subscription made through Apple or Google. Cancel in the store first so you are not charged again. Premium access continues until the end of the period already paid.

Subscriptions made on the website: if you are a consumer in Brazil and subscribed for the first time less than 7 days ago, you have the right of withdrawal and a full refund under art. 49 of the Brazilian Consumer Protection Code. Just contact us at the email above.

Outside of that window, we don't provide a prorated refund for time already used, but we never charge any penalty or fee for cancelling. Exceptional cases (duplicate charges, a technical error on our end) can be resolved individually via the support e-mail.

Subscriptions made in the apps (Apple or Google): the refund request must be made directly with the store. Apple or Google received the payment and processes the refund, so we cannot return the amount or track your request; the store's own rules and deadlines apply. How to request:

• Apple: how to request a refund
• Google Play: how to request a refund